Payment & Refund Policy

Last Updated: January 1, 2026

Our Role as a Platform

CementDealerOnline.com operates as an independent information and connection platform. Our primary services include:

• Collecting and understanding customer cement requirements
• Connecting customers with suitable cement suppliers from our network
• Facilitating initial communication between parties
• Providing information about cement dealership opportunities

Payment Process

Since we do not handle transactions, our payment policy is straightforward:

• No Advance Payments: We do not collect any advance payments for cement orders
• Direct Supplier Payment: All payments are made directly by customers to suppliers
• Payment After Delivery: Suppliers typically require payment after cement delivery and confirmation
• Payment Terms: Specific payment terms are negotiated directly between customers and suppliers

Refund Process for Platform Services

Since we provide connection services rather than handle product transactions, refunds apply only to specific platform service scenarios:

1. Service Fees (If Applicable)

Currently, our connection and information services are provided free of cost. If any paid consultation or service is introduced in the future, the following refund rules will apply:

• Refund requests must be made within 7 days of payment
• Refunds are processed within 14 business days
• Service delivery must not have been initiated

2. Connection Service Issues

If we fail to provide connection services as described:

• Customers may request reconsideration of their requirements
• We will make additional efforts to find suitable suppliers
• Service credits may be offered for future requirements

Cancellation Policy

Since we don't handle orders or payments, cancellation policies are determined by individual suppliers. However, we recommend:

• Clearly discussing cancellation terms with suppliers before finalizing orders
• Understanding supplier policies regarding order changes or cancellations
• Getting cancellation policies in writing when possible

Dispute Resolution

In case of disputes between customers and suppliers:

• We can facilitate communication between parties
• We may provide guidance based on our experience
• We cannot mediate financial disputes as we are not party to transactions
• Customers are encouraged to resolve issues directly with suppliers first

Limitation of Liability

CementDealerOnline.com acts as a connection platform only. We are not responsible for:

• Quality, quantity, or delivery of cement products
• Financial transactions between customers and suppliers
• Disputes arising from commercial transactions
• Supplier performance or business practices

Contact for Refund Inquiries

For questions about this refund policy or platform services:

• Email: support@cementdealeronline.com
• Phone: +91 7970651929 (Mon-Sat, 9AM-6PM)
• Response Time: We aim to respond within 24-48 hours

Policy Updates

We may update this refund policy periodically. The updated version will be posted on this page with a revised "Last Updated" date. We encourage users to review this policy regularly.